Terms of Service

1. Acceptance

By accessing our website (hades.ae) or any of our platforms (whatsapp.hades.ae, crm.hades.ae, pos.hades.ae, or related mobile applications — together, the “Services”), you agree to be bound by these Terms and by our Privacy Policy. If you don't agree, do not use the Services.

2. Who we are

Hades DMCC (“Hades”, “we”, “us”) is a software studio registered in Dubai, United Arab Emirates. Our services are aimed at business customers.

3. Account

• You must be at least 18 years old and authorised to bind your business.
• You are responsible for all activity on your account and for keeping credentials secure.
• You will notify us promptly at support@hades.ae of any suspected unauthorised access.

4. What we provide

Hades develops and licenses software including — but not limited to — WhatsApp Business inbox platforms, point-of-sale systems, customer-relationship-management tools, and related custom development work. We may add, modify, or discontinue features at any time; we'll notify you of material changes.

5. Your obligations

• Use the Services lawfully and in compliance with all applicable UAE and international laws.
• Comply with Meta's WhatsApp Business Platform terms, Commerce Policy, and messaging policies.
• Do not send spam, unsolicited marketing, or messages to recipients who have not opted in.
• Do not use the Services for illegal, harmful, hateful, or fraudulent content.
• Do not reverse-engineer, decompile, or attempt to derive source code beyond what your licence permits.
• Do not resell access without a signed reseller agreement with us.

Breach of Meta's policies may result in your WhatsApp Business Account being suspended by Meta. That is outside our control, though we'll help you appeal.

6. Fees

• Platform licence fees are quoted in USD or AED at purchase.
• All prices exclude UAE VAT unless stated otherwise.
• One-time licence fees are non-refundable after 7 days from purchase, or after the first successful installation, whichever comes first.
• Monthly subscription fees renew automatically and can be cancelled at any time with effect at the next billing cycle.
• Meta / WhatsApp messaging fees, third-party API fees (e.g. Grok, OpenAI, Firebase), and hosting fees are separate and payable directly to those providers, unless bundled into a plan you purchased from us.

7. Intellectual property

We own or licence all rights to the platform software, brand, and documentation. When you purchase a self-hosted licence, you receive a non-exclusive, non-transferable right to run one production instance per purchased licence, per the specific licence terms shown at checkout. All content you upload remains yours; you grant us a limited licence to store and process it solely to deliver the Services.

8. Support

Standard support is provided via email at support@hades.ae and via WhatsApp at +971 55 200 2810. Response targets: 48 hours during working days. Priority + WhatsApp instant support may be included with specific purchase packages.

9. Uptime

We target 99.5% monthly uptime for platforms we host directly. This is a target, not a guarantee, unless you have a separate Service Level Agreement. We are not liable for downtime caused by third parties (Meta, Stripe, Firebase, your VPS provider), force majeure, or scheduled maintenance we announce in advance.

10. Termination

• You may terminate your account at any time from account settings, or by emailing support@hades.ae.
• We may suspend or terminate your access for material breach of these Terms, non-payment, or on lawful demand.
• On termination, your data is retained for 30 days, then permanently deleted. See our Privacy Policy.

11. Warranty disclaimer

The Services are provided “as is” and “as available”. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

12. Limitation of liability

To the maximum extent permitted by UAE law, Hades' total liability arising out of or in connection with the Services is capped at the total amount you paid to Hades in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or incidental damages including lost profits, lost data, or business interruption.

13. Indemnity

You agree to indemnify Hades against any third-party claim arising out of your misuse of the Services, your violation of these Terms, your violation of Meta's policies, or any content you send through the Services.

14. Governing law

These Terms are governed by the laws of the United Arab Emirates. Any dispute is subject to the exclusive jurisdiction of the Dubai courts, without prejudice to any statutory consumer rights you may have.

15. Changes

We may update these Terms occasionally. We'll email registered users of any material change and update the “Last updated” date. Continued use of the Services after changes constitutes acceptance.

16. Contact

Hades DMCC
Dubai, United Arab Emirates
Email: support@hades.ae
WhatsApp: +971 55 200 2810