Data Deletion Instructions

You may request deletion of your personal data from Hades' systems at any time, in accordance with the UAE Personal Data Protection Law 2022, the EU General Data Protection Regulation where applicable, and our Privacy Policy.

1. How to request deletion

Choose either channel:

• Email: send a message to privacy@hades.ae with the subject line “Data deletion request”.
• WhatsApp: message us at +971 55 200 2810 with the text “Data deletion request”.

Please include:

• Your full name.
• The email address, phone number, or business account associated with your data.
• Which platforms the deletion applies to (whatsapp.hades.ae, crm.hades.ae, pos.hades.ae, marketplace, all).
• Any specific dataset — for example, a single WhatsApp conversation — you wish to remove.

2. What happens next

• We acknowledge your request within 3 business days.
• To protect you against unauthorised deletion, we verify your identity by responding to the email or phone number on file.
• We fully delete your data within 30 days of confirmed identity verification.
• We retain minimal transactional records where required by UAE tax law (invoices, purchase receipts) for up to 5 years, per our Privacy Policy.
• You will receive written confirmation once deletion is complete.

3. Self-service deletion

Where possible, you may delete data yourself from within the platforms:

• Individual chats: open the chat → the ⋮ menu → “Delete chat”.
• Contacts: Contacts page → select the contact → “Delete”.
• Templates, tags, notes: manage from their respective settings pages.
• Account closure: Settings → Account → “Close my account” (or email us if you no longer have access).

4. Facebook / Meta users

If you connected your Facebook or Meta Business Portfolio to any Hades platform (for example, when connecting your WhatsApp Business API), Meta itself is a separate data controller for the account data that stays inside your Meta Business Portfolio. To manage or delete data held by Meta, use:

• Meta Accounts Center → Your information → Delete account.
• Business Settings to remove Hades' access from your Business Portfolio.

To request deletion of any data Hades holds about you as a Facebook Login / Meta OAuth user (for example, your name, email, or profile ID we obtained via Facebook Login), email privacy@hades.ae with the subject line “Meta data deletion” and we will process it within 30 days.

5. WhatsApp customer data

If you interacted with a business that uses a Hades platform to communicate with you over WhatsApp, the business itself is the data controller for your conversation. Please contact that business directly. If you cannot reach them, or if you believe the business is misusing your data, email us at privacy@hades.ae and we will act as intermediary.

6. Response guarantee

We commit to responding to every data deletion request within 30 calendar days of receipt. If your request is complex or involves third-party sub-processors, we may extend by an additional 30 days and we will notify you of the reason.

7. Complaint

If you believe your data deletion request has not been handled properly, you may lodge a complaint with the UAE Data Office (u.ae Personal Data Protection Law) or with your local data protection authority.

8. Contact

Hades DMCC
Dubai, United Arab Emirates
Email: privacy@hades.ae
WhatsApp: +971 55 200 2810